First you need to select “Retail Menu”, just like the image below. then once you have done that select the “Refund and Layby Cancellation”, like the image below. Then you

Select The Loans to Retail on the Main Menu Screen, Then Select wether you would like to do all Overdue loans, Due Date Range or Loan No. and Click the

After Creating your loan, Go back to the Main Screen and Select “Loan Bays and Locations” Find the loan that you just created, then click the customer, then the item