At the Home Screen you want to Select number two, like the photo below, And Type in the loan that you are wanting to reverse back to a loan and

On the Loan Payment Screen, you want to select the loan you are wanting to discount, Once you have done that you want to enter the full overdue amount, then

After Creating your loan, Go back to the Main Screen and Select “Loan Bays and Locations” Find the loan that you just created, then click the customer, then the item