First you need to select “Retail Menu”, just like the image below. then once you have done that select the “New Sale”, like the image below. Then you are on

At the Home Screen you want to Select number two, like the photo below, And Type in the loan that you are wanting to reverse back to a loan and

After Creating your loan, Go back to the Main Screen and Select “Loan Bays and Locations” Find the loan that you just created, then click the customer, then the item