First you need to select “Retail Menu”, just like the image below. then once you have done that select the “Refund and Layby Cancellation”, like the image below. Then you

At the Home Screen you want to Select number two, like the photo below, And Type in the loan that you are wanting to reverse back to a loan and

At the Home Screen you want to Select the Cash Till Transfer, like the photo below, Click the Magnifind Glass And select the till you are want to transfer out,