There are two options for changing a redemption rate for a customer,First option would be giving that customer a special rate or the other or the next option would be

Once the Customer has Paid by MyPawn, You will need to process it through Pawnit, The way to do that is by selecting the button on the Main Screen that

At the Home Screen you want to Select number two, like the photo below, And Type in the loan that you are wanting to reverse back to a loan and