On the Loan Payment Screen, you want to select the loan you are wanting to discount, Once you have done that you want to enter the full overdue amount, then

Select The Loans to Retail on the Main Menu Screen, Then Select wether you would like to do all Overdue loans, Due Date Range or Loan No. and Click the

First you need to select “Retail Menu”, just like the image below. then once you have done that select the “Refund and Layby Cancellation”, like the image below. Then you