First you need to select “Retail Menu”, just like the image below. then once you have done that select the “Refund and Layby Cancellation”, like the image below. Then you

There are two options for changing a redemption rate for a customer,First option would be giving that customer a special rate or the other or the next option would be

When your at the New Sale Screen, Enter the Stock Number you are wanting to discount Click the item you are wanting to discount, so it highlights Red, Then Click